RRWRD Departments Overview

The District has a number of Departments that individually and collectively oversee the many aspects of the Districts functions and services. Below is an overview of these departments.

Please click on each individual Department Link for more detailed information provided by that department as well as downloadable forms and information.

Administration: Consists of the District Director's office, Personnel and the Purchasing functions.; The District Director is hired by and reports to the Board of Trustees as the District's senior manager. The Engineering, Financial Services (Business), Plant Operations and the Supporting Services report to the Director. You can contact the Director's Office at 815-387-7424 or email Administration.
Billing/Collections: Primarily responsible for the District's 65,000+ residential customers. This includes reviewing water-billing data from the five municipalities supported by the District. This department is also responsible for collection activities for both residential and commercial accounts, including the filing of liens, and disconnection of water. They also process all Utility Billing and Special Assessments payments. To contact Billing, call 815-387-7500. For Collections call 815-387-7510 or email Billing.
Engineering Operations: Responsible for coordinating all development of sewer services within the District. The department works with developers to ensure that service is available for new subdivisions, etc. In addition, new sewers can be built to support neighborhoods with failing septic systems. Engineering is responsible for the design or coordinating the design for all new sewers, pumping stations and treatment plant processes.; The department issues all connection permits and inspects both new mainline sewers and new connections. To contact engineering, call 815-387-7660 or email Engineering. To inquire about a connection permit call 815-387-7555.
Financial Services: Includes General Accounting, Accounts Payable and Payroll functions. To contact Accounts Payable or Payroll call 815-387-7507 or email Financial Services.
Information & Technology Services: (ITS) Department provides the infrastructure and applications to support the various District departments. It maintains almost 200 computers, over 60 miles of fiber optic cabling and almost 400 applications, including but not limited to Utility Billing, EPA Reporting, a Geographic Information System (GIS), Geospatial Positioning System (GPS) Continuously Operating Reference Station (CORS) and Sewer Inspection. The department also supports a majority of the District's communication systems, including a digital phone system, cell phones, radio telemetry and web servers. The ITS department can be contacted at 815-387-7561 or email Information & Technology Services.
Laboratory: A modern, sophisticated environmental laboratory for the analysis of wastewater from District customers and the plant itself. These samples are used to ensure that the cleaned wastewater the District sends to the Rock River meets or exceeds all EPA requirements. To contact the District's laboratory, call 815-387-7423 or email Laboratory.
Plant Operations & Maintenance: Responsible for a variety of District functions. The department operates and maintains the District's 100+ acre treatment plant located at 3333 Kishwaukee St. Treatment Plant Operators are licensed by the Illinois Environmental Protection Agency (IEPA). The Maintenance Department consists of mechanics, electricians and technicians.
To contact Plant Operations call 815-387-7630 or e-mail Plant Operations.
Email the maintenance department at Maintenance.
Industrial Waste Surveillance: The Plant Operations department is also responsible for Industrial Waste Surveillance (IWS). IWS sample technicians retrieve wastewater samples from District customers. These samples are used to ensure that companies adhere to all pertinent regulations and laws. In addition, these samples are used to calculate each company's Wastewater Characteristics which are used to determine the rates charged for the company. To contact IWS, call 815-387-7640 or email Industrial Waste Surveillance. The IWS department also coordinates the District's response to a toxic chemical spill that could invade the sewers.

To report a spill call 815-38-SPILL (815-387-7455) ANYTIME!
(24 hrs a day, 365 days a year)
Personnel: Administers the District's job hiring functions, insurance and worker's compensation issues. Personnel can be contacted at 815-387-7541 or email Personnel.
Purchasing: Responsible for handling bids, proposals and quotations for services, supplies, capital items, and construction projects. We have adopted DemandStar to provide current information to potential contractors, consultants, and vendors and in a timely manner. All bid and proposal documents are now available through the DemandStar System.
Supporting Services: Maintains the District's many miles of sewer pipe that collect wastewater from the District's customers. The department repairs, cleans and inspects the sewer pipes. Since the Supporting Services Department uses the vast majority of District vehicles, this department is also responsible for all District vehicle maintenance.; The Supporting Services Department also responds to sewer backups into homes, businesses, etc. To contact the Supporting Services Department, call 815-387-7600. To report a sewer backup you may call this number 24 hours a day, 365 days a year. Email Supporting Services at Supporting Services.